Terms of Service

Effective Date: Jun 10, 2026

These Terms of Service ("Terms") govern your access to and use of SmartTask's websites, applications, software, APIs, and related services (collectively, the "Service").

The Service is provided by Softronics Systems Pvt Ltd ("SmartTask", "we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a company, organization, or other legal entity ("Customer" or "Organization"), you represent that you have authority to bind that entity to these Terms. In that case, "you" and "your" refer to that entity.

If you do not agree to these Terms, you must not access or use the Service.

1. Definitions#

"Account" means the SmartTask account or workspace created by or for Customer.

"Administrator" means a User authorized by Customer to manage the Account, invite or remove Users, configure permissions, manage billing, or control other administrative settings.

"Agreement" means these Terms, any applicable Order Form, the Privacy Policy, the Data Processing Addendum, the Subprocessors page, and any additional terms expressly incorporated by reference.

"Customer Data" means any data, content, files, text, images, audio, video, tasks, projects, comments, contacts, call recordings, communications, or other materials submitted to, stored in, or processed through the Service by or on behalf of Customer or its Users.

"DPA" means SmartTask's Data Processing Addendum available at /legal/data-processing-addendum.

"Order Form" means any order, quotation, invoice, subscription confirmation, online checkout, or other ordering document accepted by SmartTask that describes the purchased plan, subscription, fees, billing cycle, or other commercial terms.

"Service" means SmartTask's websites, web application, mobile applications, APIs, integrations, software, features, documentation, support, and related services.

"User" means any individual authorized by Customer to access or use the Service, including employees, contractors, consultants, clients, vendors, guests, and other collaborators.

"Guest User" means an external collaborator invited by Customer to access limited parts of the Service, such as a client, vendor, consultant, or other external stakeholder.

2. Agreement Documents and Order of Precedence#

These Terms apply to all use of the Service unless SmartTask and Customer have entered into a separate written agreement signed by authorized representatives.

If there is a conflict between documents, the following order of precedence will apply:

1. The Order Form, but only for commercial terms such as plan, subscription period, pricing, payment terms, and scope of purchased services;
2. The DPA, but only for matters relating to the processing of personal data;
3. Any product-specific or feature-specific terms expressly incorporated into the Agreement;
4. These Terms;
5. The Privacy Policy and other online policies.

Purchase orders, vendor onboarding terms, procurement terms, or other documents issued by Customer will not modify the Agreement unless expressly accepted in writing by SmartTask.

3. Eligibility and Authority#

You may use the Service only if you can form a legally binding contract with SmartTask and are not prohibited from using the Service under applicable law.

If you use the Service on behalf of an Organization, you represent and warrant that:

1. You are authorized to accept these Terms on behalf of that Organization;
2. The Organization will comply with the Agreement;
3. The Organization is responsible for all activity by its Users.

The Service is intended for business use and is not directed to children.

4. Account Registration and Security#

You must provide accurate, complete, and current information when creating or maintaining an Account.

Customer is responsible for:

1. Maintaining the confidentiality of login credentials;
2. All activity that occurs under its Account;
3. Configuring permissions and access controls;
4. Ensuring that only authorized Users have access;
5. Promptly removing access for Users who should no longer use the Service;
6. Notifying SmartTask promptly of any unauthorized access or security concern.

SmartTask is not responsible for loss or damage arising from Customer's failure to manage Account access, credentials, permissions, or User activity.

5. Administrators and Users#

Customer controls its Account and is responsible for all Administrators and Users.

Administrators may be able to:

1. Add, suspend, or remove Users;
2. Assign roles and permissions;
3. Access, export, modify, or delete Customer Data;
4. Enable or disable features and integrations;
5. Manage billing and subscriptions.

Customer is responsible for ensuring that Administrators and Users use the Service in accordance with the Agreement and applicable law.

SmartTask may rely on instructions and actions taken by Administrators as instructions from Customer.

6. Access to the Service#

Subject to Customer's compliance with the Agreement and payment of applicable fees, SmartTask grants Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the applicable subscription period for Customer's internal business purposes.

Customer may not:

1. Rent, lease, sell, sublicense, resell, or otherwise commercially exploit the Service;
2. Provide access to the Service to unauthorized third parties;
3. Use the Service to build or benchmark a competing product without SmartTask's prior written consent;
4. Copy, modify, reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent such restriction is prohibited by law;
5. Remove or obscure SmartTask's proprietary notices;
6. Use the Service in a way that violates the Agreement or applicable law.

All rights not expressly granted to Customer are reserved by SmartTask.

7. Customer Data#

Customer retains all rights, title, and interest in Customer Data.

Customer grants SmartTask a limited license to host, copy, process, transmit, store, display, and otherwise use Customer Data solely as necessary to:

1. Provide, operate, maintain, secure, and improve the Service;
2. Provide support;
3. Prevent or address technical or security issues;
4. Comply with the Agreement and applicable law.

Customer is responsible for the accuracy, quality, legality, and appropriateness of Customer Data.

Customer represents and warrants that it has all rights, consents, permissions, and legal bases required to submit Customer Data to the Service and permit SmartTask to process Customer Data in accordance with the Agreement.

8. Privacy and Data Protection#

SmartTask's Privacy Policy explains how SmartTask collects and uses personal information in connection with the Service.

Where SmartTask processes personal data on behalf of Customer, the DPA applies and forms part of the Agreement.

Customer is responsible for determining whether the Service is suitable for its intended use and for configuring and using the Service in compliance with applicable privacy, data protection, employment, monitoring, telecommunications, and other laws.

Customer is responsible for providing any notices and obtaining any consents required from Users, clients, employees, contractors, vendors, or other individuals whose personal data may be submitted to or processed through the Service.

9. Security#

SmartTask will maintain reasonable technical and organizational measures designed to protect Customer Data against unauthorized access, loss, misuse, alteration, or disclosure.

Customer acknowledges that no online service can be guaranteed to be completely secure, uninterrupted, or error-free.

Customer is responsible for using the security features made available through the Service, including user permissions, role settings, authentication settings, and access controls.

10. Acceptable Use#

You must not use the Service to:

1. Violate any applicable law, regulation, or third-party right;
2. Upload, store, transmit, or distribute unlawful, harmful, defamatory, obscene, infringing, or otherwise objectionable content;
3. Upload or transmit malware, viruses, worms, ransomware, spyware, or other harmful code;
4. Send spam, unsolicited messages, or misleading communications;
5. Conduct phishing, credential harvesting, fraud, or impersonation;
6. Interfere with or disrupt the Service, networks, systems, or other users;
7. Attempt to gain unauthorized access to the Service or related systems;
8. Circumvent usage limits, security controls, billing controls, or access restrictions;
9. Scrape, crawl, harvest, or extract data except as permitted by SmartTask;
10. Use the Service for surveillance, unlawful monitoring, or illegal tracking;
11. Use the Service in high-risk environments where failure could lead to death, personal injury, or severe environmental or property damage;
12. Abuse trial plans, free plans, guest access, promotional offers, or discounts;
13. Use the Service in a manner that creates risk, liability, or harm to SmartTask, its customers, or third parties.

SmartTask may determine, in its reasonable discretion, whether conduct violates this section.

11. Guest User Policy#

SmartTask may allow Organizations to invite external collaborators such as clients, vendors, consultants, or other external stakeholders as Guest Users.

A Guest User must:

1. Not be an internal team member, employee, or regular contractor of Customer;
2. Not use SmartTask for more than fifteen (15) hours in a week;
3. Not be present in more than two (2) projects at any point in time.

Customer must not use Guest Users to avoid paying for internal users or regular team members.

If SmartTask determines that Guest User access is being misused, SmartTask may require Customer to convert such Guest Users to paid users, restrict or suspend Guest User access, charge applicable fees, or terminate access where misuse continues.

12. API Usage#

SmartTask may provide access to APIs, developer tools, webhooks, or related technical interfaces.

Customer is responsible for all use of API keys, tokens, credentials, and integrations associated with its Account.

Customer must not:

1. Share API keys with unauthorized parties;
2. Exceed rate limits or usage limits;
3. Use APIs to overload, disrupt, or interfere with the Service;
4. Use APIs to scrape or extract data not belonging to Customer;
5. Use APIs to build a competing product without SmartTask's prior written consent.

SmartTask may limit, suspend, rotate, or revoke API access where necessary to protect the Service, enforce usage limits, prevent abuse, or comply with law.

13. Third-Party Services and Integrations#

The Service may allow Customer to connect or use third-party products, services, applications, platforms, or integrations.

Customer's use of third-party services is governed by the terms and privacy policies of those third parties.

Customer is responsible for deciding whether to enable third-party services and for authorizing any access to Customer Data.

SmartTask is not responsible for third-party services, including their availability, security, functionality, support, actions, omissions, or handling of Customer Data after Customer authorizes access.

SmartTask may modify, suspend, or discontinue integrations where necessary due to changes in third-party services, security concerns, legal requirements, or business reasons.

14. Free Plans, Trials, and Beta Features#

SmartTask may offer free plans, free trials, promotional access, pilot programs, or beta features.

SmartTask may modify, limit, suspend, or discontinue free plans, trials, promotional access, pilot programs, or beta features at any time.

Beta, pilot, experimental, or preview features are provided for evaluation purposes and may be incomplete, unsupported, changed, or discontinued at any time. They are provided "as is" and may not be subject to the same availability, support, security, or performance commitments as generally available paid features.

Customer must not abuse free plans, trials, promotions, or guest access to avoid applicable fees.

15. Paid Services, Billing, and Payment#

Customer may choose a free plan or a paid plan based on its requirements.

Paid plans, pricing, billing cycles, usage limits, included features, and payment terms may be described on SmartTask's pricing page, in an Order Form, in an invoice, or during checkout.

Customer agrees to pay all applicable fees when due.

Unless otherwise stated in an Order Form:

1. Fees are charged in advance for the applicable subscription period;
2. Subscriptions automatically renew for the same subscription period unless cancelled before renewal;
3. Downgrades or cancellations take effect at the end of the then-current billing period;
4. Fees are non-refundable except as expressly stated in these Terms or required by law;
5. SmartTask may charge the payment method provided by Customer;
6. Customer is responsible for keeping billing and payment information accurate and up to date.

If Customer pays by invoice, invoices are due within the period stated on the invoice. If no period is stated, invoices are due within seven (7) days from the invoice date.

SmartTask may suspend or restrict access to the Service if fees are overdue.

16. Taxes#

Fees are exclusive of taxes unless expressly stated otherwise.

Customer is responsible for all applicable taxes, duties, levies, GST, withholding taxes, or similar governmental charges, except taxes based on SmartTask's net income.

If Customer is required by law to withhold taxes from any payment, Customer must gross up the payment so that SmartTask receives the full amount invoiced, unless SmartTask agrees otherwise in writing.

Customer must provide valid tax information, GST details, tax exemption certificates, or other documentation where applicable.

17. Refunds#

For a subscription purchase, Customer may request a refund within seven (7) days from the paid subscription payment date shown on the payment bill or invoice.

Refunds are not available:

1. After seven (7) days from the paid subscription payment date;
2. For payment gateway charges, transaction fees, or other non-recoverable charges;
3. For renewal payments, add-ons, overages, professional services, custom development, implementation, training, or consulting services, unless expressly agreed in writing;
4. Where prohibited by the applicable Order Form.

SmartTask may approve or reject refund requests in accordance with this section and applicable law.

18. Plan Changes, Usage Limits, and Overages#

Customer may upgrade its plan as permitted through the Service or by contacting SmartTask.

If Customer exceeds plan limits, user limits, usage limits, storage limits, automation limits, API limits, guest limits, or other applicable limits, SmartTask may:

1. Require Customer to upgrade;
2. Charge applicable overage fees;
3. Restrict usage until limits are reduced;
4. Suspend access to affected features.

SmartTask may update plan features, usage limits, and pricing from time to time. Changes to paid subscription fees will generally apply from the next renewal period unless otherwise stated in an Order Form or required by law.

19. Professional Services and Custom Work#

SmartTask may provide onboarding, implementation, migration, integration, training, consulting, or custom development services.

Professional services are provided only if agreed in an Order Form, proposal, invoice, or other written confirmation.

Unless expressly agreed otherwise:

1. Professional services fees are non-refundable;
2. Customer is responsible for providing timely access, information, approvals, test data, and cooperation;
3. Delays caused by Customer may extend timelines and may result in additional fees;
4. Any custom work remains subject to SmartTask's intellectual property rights unless expressly assigned in writing;
5. SmartTask may reuse general ideas, know-how, templates, workflows, methods, and technical learnings developed during professional services.

20. Service Changes and Availability#

SmartTask may improve, modify, update, suspend, or discontinue parts of the Service from time to time.

SmartTask will use reasonable efforts to avoid materially reducing core functionality during a paid subscription period, but Customer acknowledges that SaaS services evolve over time.

SmartTask does not guarantee that the Service will be uninterrupted, error-free, or available at all times.

Any service level agreement, uptime commitment, or support response commitment applies only if expressly stated in an Order Form or separate written agreement.

21. Support#

SmartTask may provide support through email, help documentation, chat, forums, or other support channels.

Support availability, response times, and support scope may depend on Customer's plan.

SmartTask is not obligated to provide support for:

1. Issues caused by Customer's systems, networks, browsers, devices, or third-party services;
2. Unauthorized modifications or integrations;
3. Misuse of the Service;
4. Unsupported configurations;
5. Free, beta, pilot, or experimental features, unless stated otherwise.

22. Suspension#

SmartTask may suspend or restrict access to all or part of the Service if:

1. Customer fails to pay fees when due;
2. Customer or its Users violate the Agreement;
3. Customer's use creates security, legal, operational, reputational, or service integrity risk;
4. Customer exceeds usage limits or abuses free, trial, promotional, or guest access;
5. Suspension is required by law or requested by a competent authority;
6. SmartTask reasonably believes suspension is necessary to protect the Service, SmartTask, customers, Users, or third parties.

Where reasonably practicable, SmartTask will provide notice and an opportunity to cure before suspension. However, SmartTask may suspend immediately where necessary to prevent harm, security risk, legal exposure, or service disruption.

Customer remains responsible for fees during suspension unless the suspension is caused solely by SmartTask's breach of the Agreement.

23. Termination#

Customer may stop using the Service at any time. Cancellation of a paid subscription will take effect at the end of the then-current billing period unless otherwise stated in an Order Form.

SmartTask may terminate the Agreement or Customer's access to the Service if:

1. Customer materially breaches the Agreement and fails to cure the breach within ten (10) days after notice;
2. Customer fails to pay overdue fees;
3. Customer ceases business operations or becomes subject to insolvency proceedings;
4. Customer uses the Service in a way that creates legal, security, operational, or reputational risk;
5. SmartTask is required to do so by law;
6. SmartTask discontinues the Service.

Upon termination or expiration:

1. Customer's right to access and use the Service ends;
2. Customer must stop using the Service;
3. Fees already paid are non-refundable except as expressly stated in these Terms or required by law;
4. Any unpaid fees become immediately due;
5. Sections intended to survive will continue to apply.

24. Data Export and Deletion#

Customer is responsible for exporting Customer Data before termination or expiration.

Upon written request made within thirty (30) days after termination or expiration of a paid subscription, SmartTask will make Customer Data available for export where technically feasible.

After that period, SmartTask may delete or anonymize Customer Data in accordance with its retention practices, subject to legal, tax, security, backup, dispute-resolution, and DPA-related obligations.

Customer acknowledges that Customer Data may remain in backups for a limited period in accordance with SmartTask's backup and disaster recovery procedures.

25. Intellectual Property#

SmartTask and its licensors own all rights, title, and interest in and to the Service, including software, design, interfaces, technology, databases, documentation, trademarks, logos, trade names, and other intellectual property.

These Terms do not grant Customer any ownership rights in the Service.

Customer must not use SmartTask's name, logo, trademarks, or branding without prior written permission, except as permitted by SmartTask's published brand guidelines.

26. Feedback#

If Customer or its Users provide suggestions, ideas, enhancement requests, recommendations, or other feedback about the Service ("Feedback"), SmartTask may use that Feedback without restriction or compensation.

Customer grants SmartTask a worldwide, perpetual, irrevocable, royalty-free license to use, modify, commercialize, and incorporate Feedback into the Service or other SmartTask products and services.

27. Confidentiality#

Each party may receive non-public business, technical, financial, security, product, pricing, customer, or other confidential information from the other party ("Confidential Information").

The receiving party will:

1. Use Confidential Information only to perform or receive the Service or exercise rights under the Agreement;
2. Protect Confidential Information using reasonable care;
3. Not disclose Confidential Information except to employees, contractors, advisors, service providers, or representatives who need to know it and are bound by confidentiality obligations.

Confidential Information does not include information that:

1. Is or becomes public without breach of the Agreement;
2. Was known to the receiving party without confidentiality restriction;
3. Is independently developed without use of Confidential Information;
4. Is rightfully received from a third party without confidentiality restriction.

A party may disclose Confidential Information if required by law, court order, or government authority, provided that, where legally permitted, it gives the other party reasonable notice and cooperates in limiting the disclosure.

28. Publicity#

Unless Customer opts out by written notice, SmartTask may identify Customer as a SmartTask customer and may use Customer's name and logo in customer lists, websites, presentations, and marketing materials.

SmartTask will not publish a case study, press release, or detailed public announcement about Customer without Customer's prior consent.

29. Indemnification#

Customer will defend, indemnify, and hold harmless SmartTask, its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to:

1. Customer Data;
2. Customer's or Users' use of the Service in violation of the Agreement;
3. Customer's violation of applicable law;
4. Customer's infringement or misappropriation of third-party rights;
5. Customer's misuse of Guest User access, APIs, integrations, or free plans;
6. Any dispute between Customer and its Users, clients, vendors, employees, contractors, or third parties.

SmartTask will promptly notify Customer of any claim for which indemnification is sought, allow Customer to control the defense, and reasonably cooperate with Customer at Customer's expense.

Customer may not settle any claim in a way that admits fault by SmartTask or imposes obligations on SmartTask without SmartTask's prior written consent.

30. Disclaimers#

To the maximum extent permitted by law, the Service is provided "as is" and "as available."

SmartTask disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, security, accuracy, and error-free operation.

SmartTask does not warrant that:

1. The Service will meet all of Customer's requirements;
2. The Service will be uninterrupted, secure, or error-free;
3. All errors will be corrected;
4. Customer Data will never be lost;
5. The Service will be compatible with all third-party services, systems, browsers, or devices.

Customer is responsible for determining whether the Service is suitable for Customer's intended use.

31. Limitation of Liability#

To the maximum extent permitted by law, SmartTask and its affiliates, officers, directors, employees, agents, licensors, and service providers will not be liable for:

1. Lost profits;
2. Lost revenue;
3. Lost business opportunities;
4. Loss of goodwill;
5. Loss, corruption, or recovery of data;
6. Business interruption;
7. Indirect, incidental, special, consequential, exemplary, or punitive damages.

To the maximum extent permitted by law, SmartTask's total aggregate liability for all claims arising out of or relating to the Agreement or the Service will not exceed the greater of:

1. USD 100; or
2. The amounts paid by Customer to SmartTask for the Service during the twelve (12) months immediately before the event giving rise to the claim.

The limitations in this section apply regardless of the legal theory, whether contract, tort, negligence, strict liability, statute, or otherwise, even if SmartTask has been advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot be limited under applicable law.

32. Force Majeure#

SmartTask will not be liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, internet or telecommunications failures, power outages, cyberattacks, labor disputes, war, terrorism, civil unrest, epidemics, pandemics, government actions, changes in law, or failures of third-party service providers.

33. Changes to the Service or Terms#

SmartTask may update these Terms from time to time.

Changes will not apply retroactively. Unless a different effective date is stated, updated Terms will become effective thirty (30) days after being posted.

Changes addressing new features, legal requirements, security concerns, or urgent operational needs may become effective immediately.

If Customer does not agree to updated Terms, Customer must stop using the Service before the updated Terms become effective. Continued use of the Service after the effective date means Customer accepts the updated Terms.

34. Notices#

SmartTask may provide notices by email, through the Service, by posting on its website, or by other reasonable means.

Customer may provide legal notices to SmartTask at: support@smarttask.io

Notices are deemed received when delivered, posted, or sent, unless a bounce-back or delivery failure is received.

Customer is responsible for keeping contact and billing information accurate and current.

35. Assignment#

Customer may not assign or transfer the Agreement without SmartTask's prior written consent.

SmartTask may assign or transfer the Agreement to an affiliate, successor, acquirer, or purchaser of all or substantially all of its business or assets.

Any attempted assignment in violation of this section is void.

36. Governing Law and Jurisdiction#

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Subject to applicable law, the courts located in Ahmedabad, Gujarat, India will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

Customer is responsible for complying with all laws applicable to its use of the Service in the jurisdictions where it operates.

37. Export Control and Sanctions#

Customer must not use the Service in violation of applicable export control, sanctions, or trade restriction laws.

Customer represents that it is not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive sanctions, and is not listed on any applicable restricted party list.

38. Severability#

If any provision of the Agreement is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

The invalid, illegal, or unenforceable provision will be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the parties' original intent as closely as possible.

39. No Waiver#

SmartTask's failure to enforce any provision of the Agreement will not be deemed a waiver of that provision or any other provision.

Any waiver must be in writing and signed by an authorized representative of SmartTask.

40. Entire Agreement#

The Agreement constitutes the entire agreement between Customer and SmartTask regarding the Service and supersedes all prior or contemporaneous agreements, understandings, proposals, representations, or communications regarding the Service.

41. Survival#

Any provisions that by their nature should survive termination will survive, including provisions relating to fees, payment obligations, Customer Data handling after termination, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.

42. Contact#

For questions about these Terms, contact: support@smarttask.io